Instagram DMs are the first touchpoint for many online stores. When message volume grows, slow replies directly hurt sales. Smart DM automation helps you answer repetitive questions instantly and keeps your team focused on high-value conversations.
Keyword-based rules
Define keywords like “price”, “stock”, or “shipping” and send the right reply immediately. Keep answers short, clear, and action-oriented, for example a shop link or contact button.
In Dyoo you can create multiple rules per Instagram account and track how they perform.
Multi-step scenarios
For more complex requests, scenarios work better than a single static reply. Ask for product type first, then budget range, then contact details.
This improves customer experience and gives your sales team richer context.
Lead capture with DM forms
Instead of asking many questions in chat, build a short form inside Instagram DMs. Customers submit details once and you review all responses in one panel.
Combining smart DM + forms + DM shop shortens the path from first message to purchase.