This Privacy Policy describes how we collect, use, store, share, and delete information when you use dyoo.app (the “Service”), including when you connect your Instagram professional account or other supported platforms. By using the Service, you agree to this Privacy Policy.

1. Who We Are

Dyoo (dyoo.app) is a product of PIXEL TEAM LTD. The Service is a social media management panel that allows authenticated users to connect their own professional accounts and manage messages, conversations, and related content.

Legal entity: PIXEL TEAM LTD
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Contact: info@dyoo.app
Website: https://dyoo.app

2. Information We Collect

We collect the following categories of information:

2.1 Information you provide directly

Phone number and account credentials used to sign in to the Service
Profile information you choose to provide in the panel
Messages and content you compose or send through the Service

2.2 Information from connected platforms (with your authorization)

When you connect Instagram or other supported platforms via OAuth, we receive data according to the permissions you approve. For Instagram (Meta), this may include:

Instagram professional account ID, username, and account type
OAuth access tokens and token expiration metadata
Direct messages, conversation metadata, sender/recipient identifiers (IGSID)
Message timestamps, message text, and attachment metadata
Comments, media IDs, and related engagement data when you use those features
Webhook event payloads sent by Meta about your account activity

This data is “Platform Data” as defined in the Meta Platform Terms.

2.3 Information collected automatically

IP address, browser type, device information, and request timestamps
Server logs, error logs, and webhook delivery logs for security and reliability
Session and authentication cookies required to operate the Service

3. How We Use Your Information (Purposes of Processing)

We process information for the following purposes:

Provide the Service: authenticate users, display inboxes, and enable replies
Platform integration: sync and store data received from Instagram/Telegram APIs and webhooks
Security: verify webhook signatures, prevent abuse, and protect accounts
Support and troubleshooting: diagnose technical issues and improve reliability
Legal compliance: comply with applicable laws and Meta Platform requirements

We do not sell your personal information or Platform Data. We do not use Instagram message content for unrelated advertising profiling.

4. Legal Basis

We process your information based on your consent (when you connect a platform), performance of the Service you request, and our legitimate interests in operating a secure and functional platform, where permitted by applicable law.

5. Sharing of Information

We may share information only in these limited circumstances:

Meta / Instagram: when required to send messages or interact with the Instagram API on your behalf, using your authorized access token
Infrastructure providers: hosting and server providers that process data solely to operate the Service under confidentiality obligations
Legal requirements: when required by law, regulation, or valid legal process

We do not share Platform Data with third parties for their independent marketing purposes.

6. Data Retention

We retain information for as long as your account is active or as needed to provide the Service. When you disconnect an Instagram or Telegram account, we delete or invalidate associated access tokens and remove related stored conversation data from our systems within a reasonable period, unless retention is required by law or for legitimate security purposes (e.g., audit logs).

7. Security

We use HTTPS encryption, access controls, and industry-standard measures to protect data. Only authenticated users can access their own panel data. Webhook requests from Meta are verified using cryptographic signatures where configured.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent by disconnecting integrated accounts
Revoke Meta/Instagram permissions in your Instagram or Meta account settings

9. How to Request Deletion of Your Data

All users who can access the Service may request deletion of their data. Meta Platform Terms require us to provide clear deletion instructions. You may delete your data as follows:

Option A: Delete via the Service (recommended)

Log in to dyoo.app
Go to your connected Instagram (or Telegram) account settings in the panel
Click Disconnect to remove the integration and delete associated inbox data stored for that account

Option B: Email deletion request

Send an email to info@dyoo.app with:

Subject line: Data Deletion Request (dyoo.app)
Your registered phone number or username in the panel
The Instagram username of the connected account (if applicable)
Confirmation that you want all associated data deleted

We will process verified requests within 30 days and confirm by email.

Option C: Remove the app from Meta / Instagram

Go to your Instagram or Meta account settings → Apps and Websites
Remove Dyoo-IG / portal access
Optionally submit a data deletion request to us at info@dyoo.app so we can delete any remaining data on our servers

10. Children

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect information from children.

11. International Transfers

Data may be processed on servers located outside your country. By using the Service, you consent to such processing where permitted by applicable law.

12. Third-Party Services

The Service integrates with Meta/Instagram and other platforms governed by their own terms and policies. Your use of those platforms is also subject to Meta Privacy Policy and Instagram policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect changes. Continued use of the Service after updates constitutes acceptance of the revised policy.

14. Contact Us

For privacy questions, access requests, or deletion requests:
Legal entity: PIXEL TEAM LTD
Email: info@dyoo.app
Web: https://dyoo.app

Dyoo is a product of PIXEL TEAM LTD.